Human Factors & Dispatcher Resource Management – HF DRM
The Dispatcher Resource Management (DRM) course provide dispatchers with the tools to prevent incidents and improve team performance through coordination and communication, which are the main pillars of crew-dispatcher co-working.
Enroll
Price
60 € TTC
Validity
36 months
Course
Quiz
Overview
EASA references:
AC 121-32A
ICAO Doc 7192-D3
Recurrent training for:
Ground Staff
All type of aircraft
Duration:
50 minutes
With written exam
75% minimum to pass
Module content:
1. Introduction
2. Typical “HF” Incidents
3. Threat & Error Management
4. Crew Personality Awareness
5. Crew Attitudes & Behaviors
6. Crew Self-Assessment & Critique
7. Dispatcher Resource Management
8. Cooperation & Delegation
9. Decision Making
10. Resilience Development
11. Incident Reporting System
